Can I change my Kickstarter reward option?
Of course! On the opening window simply click the hyperlink ‘switch reward option’. Please note you can only increase your reward option
Last updated: August 16, 2018 05:57
Can I update my shipping address?
You will receive an email a month or so before shipping to update your shipping address if you need to :).
Last updated: August 16, 2018 05:59
When will I receive my order?
This project is outlined to ship in July 2019. This means that your order would be estimated to leave our premises in July and we then have to take into account shipping times. All orders will ship from the UK.
Last updated: August 16, 2018 06:02
What bases do they come with?
We provide basic black round bases. But are happy for customers to use their own preference.
Last updated: August 16, 2018 06:04
Do you have any other projects coming up?
Our goal is to release two small projects a year. Our next one, is wood elves and a few other things of the forest. We can’t confirm when it is set to go live at this stage. But we will keep you in the loop :)
Last updated: August 16, 2018 06:06
What do I do, if I need to fix an error?
You can either contact the Backerkit service for our opted in customer service assistance or message us to help resolve the issue :)
Last updated: August 16, 2018 06:06
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.